Send the following on WhatsApp
Continue to ChatAgent is not receiving a call in one-x agent softphone when customer initiates video call from the livechatsdk web page- https://docs.tetherfi.com/faqs/agent-is-not-receiving-a-call-in-one-x-agent-softphone-when-customer-initiates-video-call-from-the-livechatsdk-web-page/