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Continue to ChatWell, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues. - Jesse James Garrett from https://whatsmyquote.com/quote/well-the-whole-story-is-in-the-book-but-the-short-answer-is-that-i-was-the-first-information-architect-in-an