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Continue to ChatThe two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons. - Bill Capodagli from https://whatsmyquote.com/quote/the-two-critical-questions-to-ask-are-who-is-my-customer-and-what-value-am-i-adding-unfortunately-many-workers