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Continue to ChatThe customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings. - Phil Crosby from https://whatsmyquote.com/quote/the-customer-deserves-to-receive-exactly-what-we-have-promised-to-produce-a-clean-room-a-hot-cup-of-coffee-a