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Continue to ChatThe chronic kicker, even the most violent critic, will frequently soften and be subdued in the presence of a patient, sympathetic listener a listener who will be silent while the irate fault-finder dilates like a king cobra and spews the poison out of his system. - https://www.relicsworld.com/dale-carnegie/the-chronic-kicker-even-the-most-violent-critic-will-frequently-soften-and-author