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Continue to ChatSAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are the moments that ultimately determine whether SAS will succeed or fail as a company. They are the moments when we must prove to our customers that SAS is their best alternative. - Jan Carlzon from https://whatsmyquote.com/quote/sas-is-created-50-million-times-a-year-15-seconds-at-a-time-these-50-million-moments-of-truth-are-the-moments