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Continue to ChatReengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer. - Michael Martin Hammer from https://whatsmyquote.com/quote/reengineering-posits-a-radical-new-principle-that-the-design-of-work-must-be-based-not-on-hierarchical