Send the following on WhatsApp
Continue to ChatProper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better? - Randy Pausch from https://whatsmyquote.com/quote/proper-apologies-have-three-parts-1-what-i-did-was-wrong-2-i-feel-badly-that-i-hurt-you-3-how-do-i-make-this