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Continue to ChatMinimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate. - Jakob Nielsen from https://whatsmyquote.com/quote/minimize-the-user-s-memory-load-by-making-objects-actions-and-options-visible-the-user-should-not-have-to