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Continue to ChatIt is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience. - Phil Pringle from https://whatsmyquote.com/quote/it-is-said-if-an-organization-listens-to-the-complaint-of-a-customer-and-the-problem-is-fixed-the-customer