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Continue to ChatFor Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge. - W. Edwards Deming from https://whatsmyquote.com/quote/for-quality-stamp-out-fires-automate-computerize-m-b-o-install-merit-pay-rank-people-best-efforts-zero-defects