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Continue to ChatBorn in elevators and supermarkets, Muzak has spread to restaurants, hotels, airplanes, telephone hold services, and waiting rooms. The public-relations experts believe that human beings fear silence - that is, the absence of constantly imposed direction. It is further believed that if we can be relieved of our fears, we will gain enough self-confidence to buy, eat, vote, fly, or simply go on living. - John Ralston Saul from https://whatsmyquote.com/quote/born-in-elevators-and-supermarkets-muzak-has-spread-to-restaurants-hotels-airplanes-telephone-hold-services/page/5