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Continue to ChatAn application of integrating SERVQUAL and Kano's model into QFD for logistics services:A case study from Turkey - https://avesis.omu.edu.tr/yayin/2e6daf4a-d3a9-494e-b5e9-a534d0ed4972/an-application-of-integrating-servqual-and-kanos-model-into-qfd-for-logistics-servicesa-case-study-from-turkey