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Continue to Chat1 in 3 customers would ditch brand after just one bad experience via The Drum - https://www.thedrum.com/news/2020/10/14/1-3-customers-would-ditch-brand-after-just-one-bad-experience
1 in 3 customers would ditch brand after just one bad experience via The Drum - https://www.thedrum.com/news/2020/10/14/1-3-customers-would-ditch-brand-after-just-one-bad-experience