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Continue to ChatQuery : When in doubt, parse your server logs for stats. Using a 3rd pary javascript embedded is prone to the following issues : Browser/plugin/user prevents loading of the script. Corrupted/broken script https://vmapp.org/query/125293/When-In-Doubt-Parse-Your-Server-Logs-For-Stats-Using-A-3rd-Pary-Javascript-Embedded-Is-Prone-To-The-Following-Issues-Browser-Plugin-User-Prevents-Loading-Of-The-Script-Corrupted-Broken-Script/